Privacy Policy

1. Who We Are

Chimney Pro Solutions ("we," "us," or "our") is a chimney service company located at 2702 Cedar Ave S, Renton, WA 98055. We operate the website chimneyprosolutions.com. You can reach us at (206) 430-0323 or Services@chimneyprosolutions.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Full name, phone number, and email address when you submit a service request or contact form
• Home address or zip code for scheduling and service area verification
• Service type and any message or notes you include
• Preferred appointment dates or times

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and referring URLs through standard web analytics tools (Google Analytics).

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide chimney services at your location
• Contact you to confirm appointments, provide estimates, or follow up on service
• Respond to your inquiries and customer service requests
• Send service reminders or seasonal maintenance suggestions (you may opt out at any time)
• Improve our website and understand how visitors use our services
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers: Companies that help us operate our business (e.g., scheduling software, CRM tools) who are contractually obligated to keep your data confidential
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies to collect information such as how often users visit the site and what pages they visit. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also control cookies through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 3 to 5 years.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at Services@chimneyprosolutions.com or call (206) 430-0323.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: